No crisis is the same.
"The man is the cause of every disaster".
Responding to an emergency situation is the careful execution of a logistics process.
Every crisis requires an approach that takes into account the environment, the availability of resources and the ability of the emergency services.
I plead for a division into four types of crises as a steppingstone to a thorough approach.
The Cynefin model of Lord Snowdon is a particular guideline.
Prof. Simon French has the Cynefin model prepared for crisis management.
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I also advocates the introduction of the Incident Command System allowing clear division of roles emerge for all emergency services involved including municipality and defence. This allows us to reach agreements with one another professionally and we can also work better with emergency services from other countries, because they usually use all of the ICS.